Shipping policy

SHIPPING POLICY SHIPPING COSTS & TIMELINES

South Africa (Domestic) 
• Cost: R170.00
• Courier: Trusted local couriers (e.g., The Courier Guy).
• Timelines: 
o Order Preparation: 3-5 working days. 
o Shipping Time: 3-5 working days.
o Total Estimated Delivery: 6-10 working days.

• Urgent Orders: While we try to accommodate urgent requests, we cannot guarantee delivery times faster than the standard window.

Please contact sales@gerberandco.com immediately after ordering to inquire if expedition is possible.

International Shipping

• Timelines: Please allow 5-10 business days for international shipping after the preparation period.

RETURNS & EXCHANGES

Please refer to our Refund & Returns Policy for detailed information on returns, exchanges, and liability for shipping costs.

LIABILITY

• Customer Risk: For "Change of Mind" returns, the risk of loss or damage to the parcel remains with the customer until it is received by Gerber & Co. We strongly recommend using a trackable shipping service.

• Missing Parcels: We cannot refund items that we do not receive.

RETURN ADDRESS

Gerber Co Retail (Pty) Ltd

Head Office and Distribution Centre

1 Vosmaar Street, Paarl, Western Cape, South Africa, 7646