Privacy policy

PRIVACY POLICY
Last updated: 01 December 2025

This Privacy Policy describes how Gerber Co Retail (Pty) Ltd collects, uses, and discloses your personal information. We are committed to ensuring compliance with the Protection of Personal Information Act (POPIA).

1. WHO WE ARE
• Legal Entity: Gerber Co Retail (Pty) Ltd
• Registration Number: 2012/114448/07
• Information Officer: The Information Oficer
• Email: sales@gerberandco.com
• Address: 1 Vosmaar Street, Paarl, Western Cape, 7646

2. COMPLIANCE WITH POPIA
We process your personal information in accordance with the 8 Conditions for Lawful Processing set out in POPIA.

3. PERSONAL INFORMATION WE COLLECT
• Identifiers: Name, address, email, phone number. • Commercial Info: Order history, payment confirmation.
• Usage Data: IP address, cookies.

4. HOW WE USE YOUR INFORMATION
• Contractual: To process orders, shipping, and payments.
• Marketing: To send promotional communications. We comply with Section 69 of POPIA: we only market to you if you have opted in or are an existing customer who has been given the chance to opt out.

5. DISCLOSURE OF INFORMATION
We share data with trusted providers (Shopify, The Courier Guy) solely for operational purposes. We ensure these parties protect your data.

6. CROSS-BORDER TRANSFER
We utilize Shopify. Data may be stored on secure servers outside South Africa. This transfer complies with POPIA Section 72 (Recipient subject to adequate data protection laws).

7. YOUR RIGHTS
You have the right to Access, Correct, or Delete your personal information. To exercise these rights, contact us at sales@gerberandco.com.

8. COMPLAINTS
You may lodge a complaint with the Information Regulator of South Africa:
• Website: https://inforegulator.org.za/
• Email: POPIAComplaints@inforegulator.org.za