Refund policy

REFUND & RETURNS POLICY

Heritage Wool. Modern Elegance.
This policy applies to all purchases made online via https://gerberandco.com/. We aim to treat all customers fairly and in compliance with the Consumer Protection Act (CPA).

1. STATUTORY WARRANTY (DEFECTIVE GOODS)
Your Rights under the CPA: If you receive a product that is defective, unsafe, or not suitable for its intended purpose, you are entitled to a remedy.
• Validity Period: The implied warranty of quality applies for 1 month from the date of delivery.
• Remedies: You may choose a refund, repair, or replacement.
• Costs: Gerber & Co will cover ALL courier costs for the return and replacement of proven defective items.
• Reporting: Please report defects immediately to sales@gerberandco.com.

2. CHANGE OF MIND RETURNS (NON-DEFECTIVE)
If you are not satisfied with your purchase (e.g., size/style issues) but the product is not defective:
• Timeframe: You must contact us within 10 days of delivery.
• Condition: Products must be unworn, unused, unwashed, and in the original packaging with tags attached.
• Refund Option: You may choose between an exchange or a store credit voucher.
• Cost Deduction: For monetary refunds on non-defective items, we reserve the right to deduct the direct cost of shipping/courier fees incurred.
•Return Shipping: You are responsible for the shipping costs to return the item to us.

3. INTERNATIONAL RETURNS
We accept returns on international orders subject to the following strict conditions:

•Costs: The customer is responsible for all return shipping costs, as well as any South African customs duties or taxes incurred upon re- entry. These amounts will be deducted from any refund due.
• Timeframe: Notification must be received within 30 days of delivery.

4. SALE ITEMS

• Defective Sale Items: Notify us by email within 7 days of recieving the purchase for a replace/repair.
• Change of Mind: Exchanges on sale items are accepted within 3 days of delivery and while stock and sizes last. Customer pays return shipping. No refunds (in the form of an online gift card voucher/cash) will be done on sale items.

5. RETURN ADDRESS

Gerber Co Retail (Pty) Ltd 
Head Office and Distribution Centre
1 Vosmaar Street, Paarl, Western Cape, South Africa, 7646

CONTACT
Email: sales@gerberandco.com
Tel: 021 203 3162